Walker Library

Frequently Asked Questions about ILLiad

What is ILLiad?

Why would I use Interlibrary Loan?

Are there any disadvantages to the electronic system?

How long does it take to receive Interlibrary loan materials?

How is ILLiad better than traditional ILL systems?

What is Copyrights and how does it affect my request

Where do I pick up and/or return Interlibrary Loan materials?

Can someone else pick up my ILL requests?

Are there charges for Interlibrary Loan?

What do I need to request materials through ILLiad?

The book I want is checked out of the MTSU Library. Can I get it through ILL?

Why must I use my MTSU e-mail?

If there is a library that owns what I want, why won't they lend it?

Can I call to check the status of my request?

What Web browser should I use?

Is security a problem if I use a public workstation?

Why don't I see all my older requests when I look at my request history?

What is Electronic Delivery?

Can I renew books I've received from Interlibrary Loan?

Can I request a textbook for class through Interlibrary Loan?

Where do I request microfilm, theses and other material that is not necessarily a book?

What is Athena?

Who do I contact if I have problems with or questions about ILLiad?

Why does my browser say that you're sending a cookie? What's in it?


What is ILLiad?

ILLiad is the electronic system you use to request an item through Interlibrary Loan. The name ILLiad can be thought of as an acronym for Inter Library Loan internet accessible database

Why would I use Interlibrary Loan?

Interlibrary loan expands the in-house collection by millions of books, journals, and other materials. It allows you to request materials from other libraries, many times at no charge, and the materials are sent to MTSU so you don't have to travel to another library.

Are there any disadvantages to the electronic system?

Some people might find it troublesome to have to log into ILLiad using a username and password. We believe this is less trouble than traditional paper and electronic systems which require you to enter your personal information with each new request.

How long does it take to receive interlibrary loan materials?

The length of time involved in obtaining a loan or photocopy varies, but most materials are received within seven (7) to twenty-one (21) days. Frequently the length of time is shorter but it can also be longer.

How is ILLIAD better than the traditional ILL systems

1. You will find it easier to submit your interlibrary loan requests. With ILLiad, you enter your name, address, and other personal information into the system only once, at the time of your first request.

2. Your request will be handled more rapidly and accurately as problems relating to misinterpretation of hand-written requests are eliminated.

3. You can get many of your photocopies more quickly through Electronic Delivery.

4. You can get information about the status of your request through the Web at any time from any location without having to call the ILL Department.

5. Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request. We are also able to gather statistical information about the performance of the libraries that lend to us, enabling us to make better decisions when choosing a lender to supply an item.

What is copyright? How does it affect my request?

Copyright is the set of laws and guidelines which help protect the creators of information. Normally, copyright will not affect your request. You must follow the guidelines and not use the materials inappropriately. The copyright guidelines state: "The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted material. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specified conditions is that the photocopy or other reproduction is not to be "used for any purpose other than private study, scholarship, or research."

If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of "fair use," that user may be liable for copyright infringement. This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright."

Can I call to check the status of my request?

Yes! You may. But please remember that most requests take about a week or more to fill. You have twenty-four hour access to your ILLiad account.

Where do I pick up and/or return Interlibrary Loan materials?

Interlibrary Loan materials should be picked up at the Circulation Desk in the Walker Library on the first floor. This is on the left as you enter the library. Books should be returned here, or, if the Interlibrary Loan office is open, the materials can be returned there.

Can someone else pick up my ILL requests?

Only the person placing the interlibrary loan request or persons designated as an "authorized user" within the requestor's ILLiad account may pick up ILL materials. Those authorized to pick up requests must have a proxy form filled out by the patron and presented at the circulation desk before they can pick up someone else's items. Proxy forms can be picked up at the Circulation desk located on the first floor of Walker Library.

Are there charges for Interlibrary Loan?

Most of the time, there is no charge to use interlibrary loan. We have various reciprocal agreements with almost all libraries within the state of Tennessee which allow us to borrow items for free. With books and other returnable materials, there may be the cost of postage if we are unable to obtain the item from a library within the state. Other charges would come directly from the library we request the item from, usually ranging from $15.00 to $35.00. We will always try to obtain materials for free before turning to other libraries that charge. Currently, the patron pays the first $5.00 of any charge and the library pays the balance.

What do I need to request materials through ILLiad?

Click on the link "Place a Request" and use your Pipeline Username and Password and follow the instructions to make your request

The book I want is checked out of the MTSU Library. Can I get it through ILL?

Most Interlibrary Loan departments do not allow you to request books that are part of your library's collection. However, if a book is checked out and available from one of the libraries in the Athena project, you may request it through Interlibrary Loan.

Why must I use my MTSU e-mail?

We have had many problems with patrons using e-mails such as yahoo, google, bellsouth, etc. These other e-mails might view our notifications as spam and it is deleted or there is a firewall that prevents our e-mail from going through. Sometimes these patrons do not receive our notifications that their item has come in. Their item might sit on the shelf or go back to the lending library without the patron knowing it was even here. We also use the MTSU e-mail as one of the verifications that the student is currently enrolled.

Starting with the Fall 2007 semester, patrons not using their MTSU e-mail will not be allowed to use Interlibrary Loan unless there are special circumstances. Those currently using a different e-mail account will need to change their e-mail to the MTSU account.

If there is a library that owns what I want, why won't they lend it?

There are many valid reasons why libraries will not loan materials which they own. The book may be checked out, lost or missing. Also, some libraries will not loan materials which they consider to be valuable or needed by their patrons on a regular basis. Many libraries do not loan materials that have been published within the last and/or current year.

Can I call to check the status of my request?

Yes, you may. But please remember that most requests take about a week or more to fill. You have twenty-four hour access to your ILLiad account.

What Web browser should I use?

You need a Web browser that can handle forms, tables, and preferably Cascading Style Sheets (CSS). We recommend the current versions of either Microsoft Internet Explorer or Mozilla Firefox.

Is security a problem if I use a public workstation?

Yes. Web browsers cache information and create a history file on the local workstation. This allows a subsequent user of the workstation to access the system under your name using the browser's Back button to recall a page from the cache, or by finding a page with your personal information in the browser's history file. If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

* Access ILLiad only from your personal computer or an otherwise secure workstation. * When using a public access workstation: 1. Delete from the history file those pages that contain your personal information. 2. Exit from the Web browser before you leave the workstation. This prevents the Back button from accessing the pages you were using

Why don't I see all my older requests when I look at my request history?

From time to time we purge older records from ILLiad. Our policy is to keep requests online for several years in order to comply with record keeping requirements of the copyright law.

What is Electronic Delivery?

Many libraries ship photocopies of articles to us in electronic format. In the past we printed these articles before delivering them to you. Now, through ILLiad, we are able to offer you the option of electronic delivery of these articles in PDF format (Adobe's Portable Document Format). You can read more about electronic delivery on Electronic Delivery Information page.

Can I renew books I've received from Interlibrary Loan?

The lending library sets the loan, renewal, and use policies for borrowed items. It has the right to deny a renewal request, grant a renewal request, or recall the book before the due date. If the lending library doesn't agree to your renewal request, Interlibrary Loan will notify you via e-mail to return the item. If the renewal is denied, the book must be returned on the original due date.

Items can be renewed by the patron by logging into their Interlibrary Loan account and finding the item they want to renew. After you have logged into your account, go to View, then Checked Out Items. Find the item you want to renew and select it, then click on the Request Renewal button. Items that are overdue may not be renewed. If you have any problems call our office at (615) 904-8549.

Can I request a textbook for class through Interlibrary Loan?

No, we cannot request current textbooks through Interlibrary Loan. Like our library, most libraries do not loan current textbooks through ILL. Also, the loan period for an ILL book is two weeks to one month, not enough time for the whole semester. Requests for textbooks will be cancelled.

Where do I request microfilm, theses and other material that is not necessarily a book?

You can request microfilm, theses, conferences or any other non-book material under book request. CDs and DVDs can be requested under Audio/Visual Material. We no longer support Book Chapter requests. You can either fill out the article request for a book chapter or you can request the entire book.

What is Athena?

MTSU and a number of other Nashville-area libraries, including the Nashville Public Library and Vanderbilt University, provide priority ILL service with regular courier delivery -- typically within a week -- for returnable materials (books, microforms, etc.). Liberal policies allow us to request items that are in use (checked out) at MTSU. The combined Athena Catalog is accessible online. Plus, ILL requests can be made directly from the Athena Catalog.

Who do I contact if I have problems with or questions about ILLiad?

System problems or Interlibrary Loan questions - Contact the Interlibrary Loan office at (615) 904-8549
or e-mail to ill@ulibnet.mtsu.edu Technical Support Questions: E-mail anytime to ill@ulibnet.mtsu.edu

Why does my browser say that you're sending a cookie? What's in it?

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.