Reference Librarians are devoted to helping users find answers, improve research, and locate materials. They are experts in knowledge management. They answer questions at the reference desk, over the phone, and via email. In addition, they provide help in the Library Electronic Information Center near the reference desk.
Reference materials include encyclopedias, dictionaries, indexes, biographical directories, bibliographies and other factual sources.
The Walker Library supports a reference by appointment service called Research Coach for students and faculty, Distance Learning Web resources where distance education students can find help, and instructional services covering use of the library and its resources.