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International Association of Administrative Professionals (IAAP) is a 501 (c)(6) registered not-for-profit professional association for administrative professionals.
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CAP Study Guide, 5th Edition
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CAP Study Guide, 4th Edition
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"This edition of the IAAP CAP Study Guide is applicable for the Spring 2020 administration of the CAP exam and subsequent exams until a new edition is published"--Back cover.
CAP Study Guide, 3rd Edition
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"This edition of the IAAP CAP Study Guide is applicable for the Fall 2018 administration of the CAP exam and subsequent exams until a new edition is published"--Back cover.
The IAAP 2017 CAP Study Guide
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Tips for studying, overcoming test anxiety, and managing time -- Domain one: organizational communication -- Domain two: business writing and document production -- Domain three: technology and information distribution -- Domain four: office and records management -- Domain five: event and project management -- Domain six: human resources -- Domain seven: financial functions -- Certified Administrative Professional (CAP) Exam 2017 Body of Knowledge.
FranklinCovey Style Guide for Business and Technical Communication, 5th Edition
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FranklinCovey Style Guide: For Business and Technical Communication can help any writer produce documents that achieve outstanding results. Created by FranklinCovey, the world-renowned leader in helping organizations enhance individual effectiveness, this edition fully reflects today's online media and global business challenges. The only style guide used in FranklinCovey's own renowned Writing Advantage and Technical Writing Advantage programs, it covers everything from document design and graphics to sentence style and word choice. This edition's many improvements include extensive new coverage of graphics, writing for online media, and international business English. Through dozens of examples and model documents, writers learn how to overcome "writer's block" and efficiently create documents from start to finish. FranklinCovey's experts show how to get powerful results from every email; add distinctiveness and power to any online presence; write far more effective proposals, letters, memos, reports, and resumes; and improve all forms of documentation, from business procedures to highly technical content. You'll learn how to quickly discover and prioritize the information you need, whether you're planning a presentation, leading a meeting, or managing a project. The authors reveal how to design visuals that communicate messages instantly and intuitively, and use charts, color, illustrations, maps, photos, and tables to supercharge any presentation. Packed with up-to-the-minute examples, this A-Z guidebook can help you write more effectively no matter who you are -- whether you're a business or sales professional who must motivate and persuade, a technical professional who must explain challenging content more clearly and accurately, or a student who needs stronger writing skills to succeed in school and in your career.
Franklin Covey Style Guide for Business and Technical Communication
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Much more than a grammar and punctuation handbook, this renowned guide helps users produce documents that reflect quality writing standards. It offers access to more than 110 topics, covering everything from document design, graphics, and parts of speech to punctuation, sentence style, and word choice. The CD-ROM contains more than 30 model documents, including letters, memos, and resumes.
The Administrative Professional: Technology & Procedures
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The Fifteenth Edition of this trusted text focuses on preparing you for employment in today's increasingly dynamic, digital, and global environment. The authors emphasize helping you to understand employers' expectations; build confidence; and develop the knowledge and skills necessary to become a strong, competent employee and leader. THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY AND PROCEDURES, Fifteenth Edition, features updated content, an appealing design, an abundance of practical applications, and a new MindTap website to enhance learning and engage your interest right from the start.
Business Communication Today
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Part 1. Understanding the foundations of business communication
Part 2. Applying the three-step writing process
Part 3. Digital, social, and visual media
Part 4. Brief messages
Part 5. Reports and proposals
Part 6. Developing and delivering business presentations
Part 7. Writing employment messages and interviewing for jobs
Handbook of grammar, mechanics, and usage
Brand, organization, name, and website index
Subject index
Enhanced Discovering Computers 2017
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Learn to maximize the use of mobile devices, make the most of online tools for collaboration and communications, and fully utilize today's Internet capabilities with the latest edition of DISCOVERING COMPUTERS ENHANCED. You see how technology skills assist in gaining employment and advancing careers. This edition highlights Web Development, creating a strong web presence, and the latest Windows 10 information. To keep content as current as possible, online coverage of contemporary technology developments builds on the book's discussions.The authors emphasize actionable content with a proven learning structure and practice to reinforce your skills. Self-assessments open each chapter, enabling you to target your study and learn more in less time. DISCOVERING COMPUTERS ENHANCED presents the content you need to succeed in a way that ensures understanding.
Fundamentals of Organizational Communication
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Develops the knowledge, sensitivity, skills, and values critical for organizational communication Blending theory, analysis, and practice, Fundamentals of Organizational Communication provides a practical and engaging introduction to the field. The title's competency-based approach emphasizes knowledge, sensitivity, skills, and values as necessary components of effective organizational communication.
Procedures and Theory for Administrative Professionals
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PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 7TH EDITION prepares students seeking entry-level assistant positions or who are transitioning to a job with greater responsibility. Instruction and activities target new technology and build communication and human relation skills. Emphasis on critical thinking, creative problem solving, and professional development prepare students for challenges they will face in today's global market place. The seventh edition has been reorganized to offer more thorough coverage of key topics ranging from new technologies, the changing workplace, leadership, and personal finance. This text is packed with professional pointers, technology, and practical activities that prepare students for success in today's global workplace.
Organizational Behavior: Improving Performance and Commitment in the Workplace
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Now in its FIFTH edition, Colquitt-LePine-Wesson continues to offer a novel and innovative approach to teaching organizational behavior. Why did we decide to write this textbook? Well, for starters, organizational behavior (OB) remains a fascinating topic that everyone can relate to (because everyone either has worked or is going to work in the future). What makes people effective at their job? What makes them want to stay with their employer? What makes work enjoyable? Those are all fundamental questions that organizational behavior research can help answer. However, our desire to write this book also grew out of our own experiences (and frustrations) teaching OB courses using other textbooks. We found that students would end the semester with a common set of questions that we felt we could answer if given the chance to write our own book. OB really matters - The book opens with two chapters barely covered in other texts: job performance and organizational commitment. Those topics are critical to managers and students alike, and represent two of the most critical outcomes in OB. Each successive chapter then links that chapter's topic back to those outcomes, illustrating why OB matters in today's organizations. OB topics all fit together - The book is structured around an integrative model, shown on the back cover and spotlighted in the first chapter, that provides a roadmap for the course. The model illustrates how individual, team, leader, and organizational factors shape employee attitudes, and how those attitudes impact performance and commitment. In this way, the model reminds students where they are, where they've been, and where they're going. OB is all around them - The book includes innovative insert box features that students actually enjoy reading. OB on Screen uses scenes from popular films, such as Skyfall, Lincoln, 42, Moneyball, and Argo to demonstrate OB topics. OB at the Bookstore draws a bridge to popular business books, including Quiet, the Charisma Myth, Lean In, and the Happiness Project.
Records Management
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RECORDS MANAGEMENT, Tenth Edition, provides a comprehensive introduction to the complex field of records management. The text features sound principles of records and information management that include the entire range of records--physical (paper), image records, and electronic media used in computerized systems. Part I, Records and Information Management, provides thorough coverage of alphabetic filing rules, as well as methods of storing and retrieving alphabetic, subject, numeric, and geographic records. The rules agree with the latest standard filing guidelines presented by ARMA International. Part II, Electronic Records Management, introduces electronic records file management as well as classifying electronic files using metadata, taxonomies, and file plans; and the use of magnetic, optical and solid state media through the phases of the records management life cycle.A new chapter introduces Enterprise Content Management (ECM) and describes how Microsoft SharePoint is used in Records Management. Part III, RIM Program Administration, delves into the records and information management (RIM) program components and guidelines; with expanded coverage of information governance, social media, and the records and information manager's responsibilities. In addition to content based on ARMA International standards and best practices, the text features realistic database activities, profiles of real-world professionals, and practical advice and examples to prepare students for career success. The Tenth Edition features extensive updates, including a restructuring of the chapters to reflect the growing importance of electronic records management.
Finance for Nonfinancial Managers, 2nd Edition (Briefcase Books Series)
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AN INTRODUCTION TO FINANCIAL REPORTS--WITH NEW TACTICSFOR BUDGETING AND PINPOINTING KEY FINANCIAL AREAS Financial decisions impact virtually every area of your company. As a manager, it's up to you to understand how and why. Finance for Nonfinancial Managers helps you understand the information in essential financial reportsand then shows you how to use that understanding to make informed, intelligent decisions. It provides a solid working knowledge of: Basic Financial Reports--All about balance sheets, income statements, cash flow statements, and more Cost Accounting--Methods to assess which products or services are most profitable to your firm Operational Planning and Budgeting--Ways to use financial knowledge to strengthen your company Briefcase Books, written specifically for today's busy manager, feature eye-catching icons, checklists, and sidebars to guide managers step-by-step through everyday workplace situations. Look for these innovative design features to help you navigate through each page: Key Terms: Clear defi nitions of key terms and concepts Smart Managing: Tactics and strategies for managing change Tricks of the Trade: Tips for executing the tactics in the book Mistake Proofing: Practical advice for minimizing the possibility of error Caution: Warning signs for when things are about to go wrong For Example: Examples of successful change-management tactics Tools: Specific planning procedures, tactics, and hands-on techniques
